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Online Store @ Ecrater |
| CUSTOMER SERVICE: |
It’s very important to me to provide excellent customer service. In addition, customer privacy is always respected & personal information will not be used in any way other than for transaction & shipping purposes. If you have any questions, please feel free to contact me. All artwork is handcrafted, photographed & packaged in a SMOKE FREE studio. |
| COMMISSIONS: |
Please contact me to discuss custom order details. Production time will vary depending on the size & design of the piece. Handstitched pieces will require a longer production period due to their time consuming nature. A 50% non-refundable deposit is required prior to the commencement of production with the remaining balance due upon completion. Feel free to visit my home website which goes into more detail about my right angle weave pieces: 3Fine Design Home All commission sales are final (no returns). |
| RETURN POLICY: |
Please feel free to ask any questions you may have before purchasing. I'm happy to answer them for you. Your satisfaction is very important to me. If for any reason you aren't completely satisfied with your purchase, please contact me within 3 days of receipt of the item/s & advise. Returns are accepted as long as the items are returned (post dated) within 7 days of receipt of the item/s, in their original condition & packaging (ie.,jewelry boxes, organza pouches), with any applicable 3Fine Design tag (or earring card) still attached to the item/s. Refunds will be given in the form of money back. Any original shipping & return shipping charges are at the buyer's expense. All commission sales are final (no returns). |
| METHODS OF PAYMENT: |
GOOGLE CHECKOUT (via Google invoice) PAYPAL CREDIT CARDS (via Paypal invoice): You don't need a Paypal account to pay by credit card. I can send a secure Paypal invoice to your email address through which you can remit payment. The only requirement is that your credit card must be registered in a Paypal approved country. The information on the invoice will guide you through the payment process. Paypal Approved Countries SALES TAX All purchases within the state of Minnesota are subject to 6.5% sales tax that is applied to the total price (product & shipping) in accordance with MN state law. Purchases within Hennepin County are assessed 6.65%. Minneapolis / Hennepin County residents are assessed 7.15%. |
| PACKAGING, SHIPPING & INSURANCE |
PACKAGING All purchased items are beautifully packaged in a cotton lined gift box ready for one's own personal use or gift giving. Packages are shipped in bubble padded envelopes. SHIPPING I place a high priority on getting packages out to my customers expeditiously. Items are shipped by the next business day after payment has been received (Monday - Friday with the exception of US Postal holidays). Domestic packages are shipped First Class mail with delivery confirmation & international by First Class mail. I use flat rate shipping & offer discounted combined shipping on multiple item purchases that are shipped together. However, UPS, Fed Ex, Priority Mail & Global Priority are also available @ an additional charge if you prefer to have upgraded shipping. You will receive a confirmation email with shipment details once your package has been shipped. INSURANCE Insurance is optional & protects your package in case of loss, theft or damage in transit. In an effort to keep shipping costs down & the checkout process simpler for those who prefer not to purchase insurance, I don't automatically include it in my shipping rates (unless noted in the listing that it's included). If you would like to insure your purchase, please contact me before paying & I can send you an updated invoice with the additional cost for postal insurance. USPS INSURANCE RATES (domestic shipments only) Effective May 14, 2007 $1.65 ................ $0.01 to $50 $2.05 ................ $50.01 to $100 $2.45 ................ $100.01 to $200 $4.60 ................ $200.01 to $300 $5.50 ................ $300.01 to $400 $6.40 ................ $400.01 to $500 $7.30 ................ $500.01 to $600 $7.30 plus $0.90 per $100 or fraction thereof over $600 to $5,000. |